General
What are the hours of operation?
We service 24/7 for your peace of mind.
Are you closed on holidays?
No. We are available 7 days a week and 365 days a year. Subject to weather conditions
Can I book a vehicle per hour?
Yes, our vehicles can be booked by the hour l We require a minimum of three hours for the hourly service.
What cities does Adeniran Transport LLC operate in? Service the Baton Rouge LA area
You can find a complete list of the cities and countries we operate in here.
Do you offer an event or VIP service?
Reservations
How do I contact your Customer Care Team?
You can reach our Customer Care Team via telephone at hello@adenirantransport.com or call: +1 225-469-5754. Also, we would be glad to get back to you via phone if you complete our contact us form on our webpage.
Which channels can I use to book, change, and cancel the service?
The most convenient way to book, modify, or cancel your service is via email at hello@adenirantransport.com but you can also use phone or chat. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only. Any modification, cancellation, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur.
If you amend the originally booked service without notifying our office first, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to.
What is the minimum time required to make a reservation?
Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability. Scheduling a service by phone requires a notice of a minimum of 4 hours.
When do I receive my booking confirmation?
Reservation confirmations are sent via email immediately after our booking procedure is completed from your side.
Airport Transfers
Where will my driver meet me at airports?
Our driver greet passengers outside the airport for transportation pickups, the driver will wait in the nearest designated passenger pickup area. The driver will communicate by phone with passenger to ensure easy pickup
Who do we contact for the airport pickup?
The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our Customer Care Team and present your confirmation number to them. Your chauffeur will be directed to the confirmed location instantly.
Why do I need to enter my flight number?
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
What if my flight or train is delayed?
Please provide your flight/train number for the airport or train station pickup when booking and we will track their status and adjust the pickup time for any delays or early arrivals (when possible).
Vehicles
What vehicles do you offer? Full size sedans (seat comfortably 4 people)
SUV coming in the future
Are your vehicles insured?
Yes, all the vehicles are fully licensed and insured.
How do I find out the luggage capacity of the vehicles?
You can see the maximum luggage capacity of each vehicle class when booking. You will also see the maximum number of people that each vehicle class can accommodate. If the passenger/luggage count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle.
This results in extra charges, so please select the vehicle accordingly. Generally, vehicle luggage space is designed to accommodate 1 medium-sized piece of luggage per customer.
Do you provide child safety seats?
No
What if I forget something in a vehicle?
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Adeniran Transport LLC reserves the right to charge a delivery fee for returning lost items if found. Please note that Adeniran Transport LLC is not responsible for lost or damaged items left in the vehicles.
Can I bring food and drinks into the car?
Yes however Cleanliness of the vehicles is an important part of our service, so we welcome the consumption of food during the service with . Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Are pets allowed inside the vehicles?
Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
Is smoking allowed?
No, smoking is not allowed in our vehicles. This includes cigarettes, e-cigarettes, cigars, and other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.
Policies and procedures
Are your chauffeurs always on time? What if the chauffeur is late?
Our chauffeurs are always timely dispatched and they are at the pickup location at least 10 minutes prior to your booking time. Even with the help of traffic monitoring and travel guidance, unexpected delays may occur in rare instances. In such cases, our Customer Care Team would call you and update you on the chauffeur status. If you do not see our chauffeur, please contact our office immediately at hello@adenirantransport.com or call: +1 225-469-5754.
General
What are the hours of operation?
We service 24/7 for your peace of mind.
Are you closed on holidays?
No. We are at your disposal 7 days a week and 365 days a year.
Can I book a vehicle per hour?
Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
What cities does Adeniran Transport LLC operate in? Baton Rouge /New Orleans
Do you offer an event or VIP service?
Yes, Adeniran Transport LLC dedicated event team will handle the entire ground transportation organization and logistics for your events or VIP services. Leave the planning, implementation, and onsite coordination to us, so you can focus on enjoying your event. For a quote request or further information, email our team at hello@adenirantransport.com
Reservations
How do I contact your Customer Care Team?
You can reach our Customer Care Team via telephone at hello@adenirantransport.com or call: +1 225-469-5754. Also, we would be glad to get back to you via phone if you complete our contact us form on our webpage.
Which channels can I use to book, change, and cancel the service?
The most convenient way to book, modify, or cancel your service is via email at hello@adenirantransport.com but you can also use phone or chat. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only. Any modification, cancellation, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur.
If you amend the originally booked service without notifying our office first, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to.
What is the minimum time required to make a reservation?
Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability. Scheduling a service by phone requires a notice of a minimum of 4 hours.
When do I receive my booking confirmation?
Reservation confirmations are sent via email immediately after our booking procedure is completed from your side.
Airport Transfers
Where will my chauffeur meet me at airports?
Our chauffeurs greet passengers inside the airport, at the exit after baggage claim with a personalized pickup name board. At cruise ports, bus terminals and other public transportation stations, the chauffeur will wait in the nearest designated passenger pickup area. The chauffeur holding a pickup name board will wait for you outside of the vehicle.
Who do we contact for the airport pickup?
The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our Customer Care Team and present your confirmation number to them. Your chauffeur will be directed to the confirmed location instantly.
Why do I need to enter my flight number?
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
What if my flight or train is delayed?
Please provide your flight/train number for the airport or train station pickup when booking and we will track their status and adjust the pickup time for any delays or early arrivals (when possible).
Vehicles
What vehicles do you offer?
Please refer to our fleet page for more information. We cannot guarantee specific vehicle models or colors as the particular vehicle is subject to availability.
Are your vehicles insured?
Yes, all the vehicles are fully licensed and insured.
How do I find out the luggage capacity of the vehicles?
You can see the maximum luggage capacity of each vehicle class when booking. You will also see the maximum number of people that each vehicle class can accommodate. If the passenger/luggage count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. This results in extra charges, so please select the vehicle accordingly. Generally, vehicle luggage space is designed to accommodate 1 medium-sized piece of luggage per customer.
Do you provide child safety seats?
Yes, we provide infant, toddler and booster seats. In certain cities/countries this service is subject to a charge. To find out more, please contact our Customer Care Team.
What if I forget something in a vehicle?
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Adeniran Transport LLC reserves the right to charge a delivery fee for returning lost items if found. Please note that Adeniran Transport LLC is not responsible for lost or damaged items left in the vehicles.
Can I bring food and drinks into the car?
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Are pets allowed inside the vehicles?
Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
Is smoking allowed?
No, smoking is not allowed in our vehicles. This includes cigarettes, e-cigarettes, cigars, and other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.
Policies and procedures
Are your chauffeurs always on time? What if the chauffeur is late?
Our chauffeurs are always timely dispatched and they are at the pickup location at least 10 minutes prior to your booking time. Even with the help of traffic monitoring and travel guidance, unexpected delays may occur in rare instances. In such cases, our Customer Care Team would call you and update you on the chauffeur status. If you do not see our chauffeur, please contact our office immediately at hello@adenirantransport.com or call: +1 225-469-5754.
When will I receive the chauffeur’s contact information?
The chauffeur’s name and mobile telephone number will be sent to you one day before the pickup via email. If you booked for someone else, the chauffeur’s contact information will be sent to the email address provided in the booking process.
How can I contact my chauffeur?
The chauffeur’s name and mobile telephone number are sent one day prior to your pickup via email. You can contact the chauffeur directly, if needed, but we encourage you to contact our office at hello@adenirantransport.com or call: +1 225-469-5754. and our Customer Care Team will assist you instantly.
What if I don’t see the chauffeur for my meet-and-greet service?
If for any reason you do not see your chauffeur, simply contact our office at hello@adenirantransport.com or call: +1 225-469-5754. Our Customer Care Team is always aware of where the vehicle is and is on duty 24/7 to assist you.
Which languages do your chauffeurs speak?
Our chauffeurs speak English as well as the official language of the country they perform the service in.
What kind of training do your chauffeurs go through?
We conduct a quality assurance program to ensure our chauffeurs meet our strict standards and requirements. It includes reliability, safety, professional appearance, language skills, and friendliness.
I want to make changes to my booking. What should I do?
You can make changes to your existing bookings by calling or emailing our office at hello@adenirantransport.com or call: +1 225-469-5754. Any modification, additional stops or service that is different than the originally booked service may result in additional charges. Please note that short-term changes cannot be guaranteed by Adeniran Transport LLC. Any modification, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur but with our Customer Care Team only. If you amend the originally booked service without notifying our office, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to. After the service, we will send you a payment link for additional service costs or an updated invoice with the new service information.
How do I add extra stops to my one-way transfer booking?
You can request additional stops by checking the Need a stop box when placing a quote request, by entering the stops in the Special request or additional service information field, or simply, by emailing us. If you want to make multiple or lengthy stops, we highly recommend booking an hourly service in order to guarantee the availability of the chauffeur. You can make as many stops during an hourly service as you need.
What if I have more luggage than the luggage allowance?
The maximum luggage allowance shown for each vehicle is based on safety, so we strongly advise you not to exceed the limit. If you are traveling with more luggage than the allowance, then make sure you book a vehicle large enough, or enough vehicles, so that all your belongings can be transported without going over the maximum luggage capacity. Our chauffeurs retain the right to refuse the service based on the amount of additional luggage, and excess luggage may also result in additional charges. If you are not familiar with the vehicle maximum luggage allowance, please contact us and we would be glad to assist you.
Is there any charge for an additional stop?
Yes, the additional stops are charged per stop.
Is there a fee for waiting periods?
Yes, unscheduled waiting time is charged.
Am I charged for additional waiting time if my chauffeur arrives earlier than the pickup time?
No. Your complimentary waiting time starts at your scheduled pickup time, regardless of how early the chauffeur arrives. By providing your flight or train number, or ship’s name, when booking, your chauffeur will be able to track your arrival time and adjust the pickup in case of any delays or early arrivals.
How many kilometers/miles are included in the hourly service?
The hourly service includes 20 kilometers (12.4 miles) of distance for every hour booked. For example, a four-hour service includes 80 kilometers (49.7 miles).
What is your cancelation policy?
For sedan and business van/SUV vehicles:
If the service is canceled up to 24 hours prior to the pickup time, there is no cancelation fee.
If the service is canceled within less than 24 hours to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.
For minibus and coach vehicles:
If the service is canceled up to 5 days prior to the pickup time, there is no cancelation fee.
If the service is canceled between 5 and 3 days prior to the pickup time, the cancelation fee is 50% of the agreed amount for the booked service.
If the service is canceled within less than 3 days prior to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.
For all vehicles:
In case of cancelation or rebooking while the chauffeur is already on the way to the pickup location and/or there is less than an hour remained until the start of the journey, the full fare is to be charged.
If the distance or number of hours is less than originally booked, the price remains unaffected. Short-term changes cannot be guaranteed.
How can I make a complaint?
You are most welcome to share your experience with us. Please do not hesitate to contact us via phone or email. We would greatly appreciate your feedback as it would help us improve our service.
Rates and billing
What forms of payment are accepted?
All major credit cards are accepted for payment (Visa, Mastercard, American Express). Bank transfer as a payment method is also possible. We do not accept cash payment. Business accounts can also request to receive monthly invoices, instead of paying on a ride-by-ride basis. Please contact hello@adenirantransport.com for additional information.
Which currency is used for payment and invoicing?
Our service is charged in USD. The currency charged is always displayed during the booking process. It is not possible to switch between currencies.
Are the prices shown per person or per vehicle?
The prices shown are always per vehicle and include all taxes, gratuities, and fees. The number of passengers does not affect the price.
Why did I get an error message when I tried to make the payment?
It could be for a variety of reasons, e.g. insufficient funds in your bank account/on your credit card, an invalid credit card or billing contact data entered, an expired credit card, etc.
When are payments due for services?
Our service must be paid in advance. The service is booked the moment the payment is made.
When do I get charged for my service?
Your credit card is charged sometime after the service has taken place. Once you have made your booking, we will reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and car rental companies. If you make a free cancelation, the authorization will be automatically reversed and your credit card will not be charged.
When will I receive my payment receipt?
Your payment receipt will be sent to you via email just after you have completed the payment process. Your receipts are also available on our website https://www.adenirantransport.com . Simply enter your login detail to view
Can I set up a monthly invoice for my account?
To be billed via a monthly invoice, please contact us at hello@adenirantransport.com . The monthly invoicing option is only available for corporate accounts. If you have a monthly invoice set up, your monthly invoices will be sent out within the first 3 working days of each month, covering all rides taken in the previous month.
Can I pay my monthly invoice by credit card?
All monthly invoices must be paid via bank transfer to our bank account.
Why is the amount charged different from the amount I was quoted?
Your rate is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please contact our Customer Care Team at hello@adenirantransport.com or call: +1 225-469-5754 to review your charges.
When will I receive the chauffeur’s contact information?
The chauffeur’s name and mobile telephone number will be sent to you one day before the pickup via email. If you booked for someone else, the chauffeur’s contact information will be sent to the email address provided in the booking process.
How can I contact my chauffeur?
The chauffeur’s name and mobile telephone number are sent one day prior to your pickup via email. You can contact the chauffeur directly, if needed, but we encourage you to contact our office at hello@adenirantransport.com or call: +1 225-469-5754. and our Customer Care Team will assist you instantly.
What if I don’t see the chauffeur for my meet-and-greet service?
If for any reason you do not see your chauffeur, simply contact our office at hello@adenirantransport.com or call: +1 225-469-5754. Our Customer Care Team is always aware of where the vehicle is and is on duty 24/7 to assist you.
Which languages do your chauffeurs speak?
Our chauffeurs speak English
What kind of training do your chauffeurs go through?
We conduct a quality assurance program to ensure our chauffeurs meet our strict standards and requirements. It includes reliability, safety, professional appearance, language skills, and friendliness.
I want to make changes to my booking. What should I do?
You can make changes to your existing bookings by calling or emailing our office at hello@adenirantransport.com or call: +1 225-469-5754. Any modification, additional stops or service that is different than the originally booked service may result in additional charges. Please note that short-term changes cannot be guaranteed by Adeniran Transport LLC. Any modification, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur but with our Customer Care Team only. If you amend the originally booked service without notifying our office, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to. After the service, we will send you a payment link for additional service costs or an updated invoice with the new service information.
How do I add extra stops to my one-way transfer booking?
You can request additional stops by checking the Need a stop box when placing a quote request, by entering the stops in the Special request or additional service information field, or simply, by emailing us. If you want to make multiple or lengthy stops, we highly recommend booking an hourly service in order to guarantee the availability of the chauffeur. You can make as many stops during an hourly service as you need.
What if I have more luggage than the luggage allowance?
The maximum luggage allowance shown for each vehicle is based on safety, so we strongly advise you not to exceed the limit. If you are traveling with more luggage than the allowance, then make sure you book a vehicle large enough, or enough vehicles, so that all your belongings can be transported without going over the maximum luggage capacity. Our chauffeurs retain the right to refuse the service based on the amount of additional luggage, and excess luggage may also result in additional charges. If you are not familiar with the vehicle maximum luggage allowance, please contact us and we would be glad to assist you.
Is there any charge for an additional stop?
Yes, the additional stops are charged per stop that are in route and are further distances .
Is there a fee for waiting periods?
Yes, unscheduled waiting time is charged.
Am I charged for additional waiting time if my chauffeur arrives earlier than the pickup time?
No. Your complimentary waiting time starts at your scheduled pickup time, regardless of how early the chauffeur arrives. By providing your flight or train number, or ship’s name, when booking, your chauffeur will be able to track your arrival time and adjust the pickup in case of any delays or early arrivals.
How many kilometers/miles are included in the hourly service?
The hourly service includes 68 miles of distance for every hour booked. For example, a four-hour service includes (272 miles).
What is your cancelation policy?
For sedan and business van/SUV vehicles:
If the service is canceled up to 24 hours prior to the pickup time, there is no cancelation fee.
If the service is canceled within less than 24 hours to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.
For minibus and coach vehicles:
If the service is canceled up to 5 days prior to the pickup time, there is no cancelation fee.
If the service is canceled between 5 and 3 days prior to the pickup time, the cancelation fee is 50% of the agreed amount for the booked service.
If the service is canceled within less than 3 days prior to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.
For all vehicles:
In case of cancelation or rebooking while the chauffeur is already on the way to the pickup location and/or there is less than an hour remained until the start of the journey, the full fare is to be charged.
If the distance or number of hours is less than originally booked, the price remains unaffected. Short-term changes cannot be guaranteed.
How can I make a complaint?
You are most welcome to share your experience with us. Please do not hesitate to contact us via phone or email. We would greatly appreciate your feedback as it would help us improve our service.
Rates and billing
What forms of payment are accepted?
All major credit cards are accepted for payment (Visa, Mastercard, American Express). Bank transfer as a payment method is also possible. We do not accept cash payment. Business accounts can also request to receive monthly invoices, instead of paying on a ride-by-ride basis. Please contact hello@adenirantransport.com for additional information.
Which currency is used for payment and invoicing?
Our service is charged in USD. The currency charged is always displayed during the booking process. It is not possible to switch between currencies.
Are the prices shown per person or per vehicle?
The prices shown are always per vehicle and include all taxes, gratuities, and fees. The number of passengers does not affect the price.
Why did I get an error message when I tried to make the payment?
It could be for a variety of reasons, e.g. insufficient funds in your bank account/on your credit card, an invalid credit card or billing contact data entered, an expired credit card, etc.
When are payments due for services?
Our service must be paid in advance. The service is booked the moment the payment is made.
When do I get charged for my service?
Your credit card is charged sometime after the service has taken place. Once you have made your booking, we will reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and car rental companies. If you make a free cancelation, the authorization will be automatically reversed and your credit card will not be charged.
When will I receive my payment receipt?
Your payment receipt will be sent to you via email just after you have completed the payment process. Your receipts are also available on our website https://www.adenirantransport.com . Simply enter your login detail to view
Can I set up a monthly invoice for my account?
To be billed via a monthly invoice, please contact us at hello@adenirantransport.com . The monthly invoicing option is only available for corporate accounts. If you have a monthly invoice set up, your monthly invoices will be sent out within the first 3 working days of each month, covering all rides taken in the previous month.
Can I pay my monthly invoice by credit card?
All monthly invoices must be paid via bank transfer to our bank account.
Why is the amount charged different from the amount I was quoted?
Your rate is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please contact our Customer Care Team at hello@adenirantransport.com or call: +1 225-469-5754 to review your charges.