7-point checklist to choose a chauffeur service
The right chauffeur company will be an asset to your business, delivering on all of your professional and personal needs. Beyond a luxury travel experience, the very best chauffeurs are immaculately presented, respectful, knowledgeable, flexible, discrete, and safety conscious. Reputable chauffeur companies offer a professional experience from first point of contact to the last. Adeniran sets the benchmark in quality, going above and beyond to deliver outstanding service at a competitive price.
Below are the 7-point checklist to choose a chauffeur service
1. BEST IN CLASS CHAUFFEURS
- Fully accredited, PCO licensed and insured
- Enhanced criminal record checks
- Topographical skills assessments
- Impeccable character, manners and style
2. FLEET SIZE AND QUALITY
- Dedicated luxury fleet
- Prestige vehicles
- Latest models (<3yo)
- Electric/hybrid options
3. COMPETITIVE PRICING
- Exceptional service for price
- Transparent cost structure
- No hidden extras
- Fixed hourly rate 24/7
4. SOCIAL PROOF
- Client referrals and testimonials
- Independent reviews
- High-end press articles
- Industry awards and accolades
5. AWARD WINNING SERVICE
- Dedicated end-to-end support
- Flexible and reactive
- Confidential and discrete
- Peace of mind guarantee
6. COMPANY CREDENTIALS
- Years in business
- History and milestones
- Knowledge and expertise
- Loyal client base
7. THE EXTRA MILE
- Industry benchmark
- Concierge on wheels
- Above-and-beyond care factor
- Nothing too much trouble
We hope our checklist helps you make the right choice for you.
The best way to validate our claims? Make a booking to see for yourself how every client receives the VIP treatment.
How Do I Choose a Chauffeur
Top chauffeur companies recruit experienced chauffeurs who are discrete, punctual and reliable. Check referrals, awards and company credentials to travel safely in comfort and style.
Looking for a reputable chauffeur service? Adeniran separates the best from the rest.
The right chauffeur company will be an asset to your business, delivering on all of your professional and personal needs. Beyond a luxury travel experience, the very best chauffeurs are immaculately presented, respectful, knowledgeable, flexible, discrete, and safety conscious. Reputable chauffeur companies offer a professional experience from first point of contact to the last. Adeniran sets the benchmark in quality, going above and beyond to deliver outstanding service at a competitive price.
BEST IN CLASS CHAUFFEURS
As a base level, professional chauffeurs must hold a private hire driver’s licence, will have passed ‘enhanced’ criminal record checks; Group 2 medical standards; and topographical skills assessments
Adeniran aims to benchmark excellence, delivering unrivalled professionalism with every booking. Our respectful, proactive chauffeurs adhere to higher standards, passing a rigorous recruitment process that tests their superior driving skills and knowledge while undertaking an etiquette and ‘chemistry’ check, as character is everything. Adeniran chauffeurs sign confidentiality agreements for your peace of mind. Our sharp dressed and well-mannered drivers are rigorously trained and remain fully COVID compliant for your ongoing safety. A by-the-hour chauffeur is your concierge on wheels, making bookings and running your errands while you attend to your business.
FLEET SIZE AND QUALITY
Chauffeur driven vehicles provide an opportunity for clients to ride in the latest models of the finest luxury cars in comfort, safety and style. Clients should have the choice of vehicles to suit their needs, and they should be well presented, expertly maintained and ideally less than 3 years old.
COMPETITIVE PRICING
As budget’s are increasingly scrutinised, due diligence is essential to understand exactly what is covered in the stated price. What you see should be what you get, so read the fine print to guarantee a transparent cost structure with no hidden extras, such as surge pricing or charging waiting times for late flights.
Adeniran’s transparent pricing offers hourly and day rates, plus a flat fee from Heathrow to Central London. Our simple by the hour pricing is divided into 15-minute segments so you only pay for the time you use.
A well-run operation, we are proud to provide professional back-end support including a dedicated point of contact to meet your administration and accounting needs in a timely manner.
SOCIAL PROOF
Personal referrals and testimonials are a great way to validate company claims. As are independent reviews and press write ups. Adeniran appreciates feedback and follows up when less than stellar reviews are received. It is important to understand potential issues and take steps to maintain excellence.
Industry awards are also and effective indicator of a superior chauffeur service. Adeniran is proud to have taken home top industry awards and accolades for the past 5 awards seasons, despite the COVID19 intervention.
AWARD WINNING SERVICE
Your chauffeur experience starts at the first point of contact. You should expect seamless, safe, secure bookings online or over the phone. Adeniran’s superior customer service puts you first, assigning a personal point of contact who will be flexible, and reactive to your specific needs.
Adeniran’s experienced head office team are dedicated to making your travel arrangements run smoothly, promising clear simple communications with confidentiality and discretion guaranteed, and your safety our priority. Our entire team exhibit impeccable manners, and nothing is too much trouble. Our bespoke service for any occasion provides a chauffeur at your beck and call, helping with luggage, advice and much more.
THE EXTRA MILE
The benchmark for chauffeur excellence, Adeniran expects more. An exceptional level of care factor flows from the top down and bottom up. At its core, Adeniran is a hardworking family business fuelling its founder’s legacy every day.
The little touches can be the difference that make the difference. Like your favourite coffee waiting when you clear customs; a phone charger available if you realise you left yours in the office; a secure fitted car seat when you travel with your family; having your errands run while you’re tied up in meetings; knowing the secret back routes that cut out traffic and undue stress; helpful expert advice to get your booking just right.
Whatever you need, we’ve got your back.
Difference Between a Driver and a Chauffeur
A driver is any operator of a motor vehicle. A chauffeur is someone employed to look after the needs of the passenger as well as the operation of the motor vehicle. A chauffeur is an experienced, licensed professional.
A chauffeur will serve your every need; from security, to booking reservations, sourcing restaurants, school runs and errands.
Nothing is ever too much trouble for a great chauffeur.
CHAUFFEUR VS DRIVER
A chauffeur will possess many qualities that drivers do not have. We have found the best chauffeurs excel in the following ways:
- A unswerving eye for detail, every part of the journey is planned. Allowing for a plan A, B and C in the case of any last minute changes
- An immaculate vehicle, both inside and out
- Impeccable appearance
- Precise timekeeping
- A passion and commitment for customer service
- Nothing is too much trouble
- A ‘can do’ attitude
- A sense of pride and ownership for their work
- A desire to constantly exceed expectations
- A passion for learning
- Completing training courses to improve their skills
- Excellent communication skills
- Knowing when to speak
- Adherence to chauffeur etiquette
- Professional at all times.
The role of a chauffeur can be a lot more varied than the role of a driver. For chauffeurs, it is vital that they have the ability to adapt to different roles, and they achieve this through ongoing training and collaboration with the team at their head office and their fellow chauffeurs.
For us at Adeniran we encourage open communication and we work with our chauffeurs when planning any new projects. Specific journeys often require specialised skills. Ranging from the chauffeur needing to be able to speak French, to more complex requirements. Such as being the lead chauffeur in a convoy of 15+ vehicles.
EQ NOT IQ
Ability to empathise with people – ability to read situations and know when to step in – a genuine passion for the human race.
Differences between drivers and chauffeurs – A professional chauffeur will provide you with the highest quality of service including:
- Executive vehicles, luxurious, comfortable and safe
- Impeccable appearance and manners
- Dress code – Pressed dark suit, shirt, tie and polished shoes
- Trained, professional, experienced and focused
- Driver etiquette
- Interpersonal communication
- Training & experience
- Carrying luggage and caring for personal items
- A ‘Royal’ treatment
- Punctuality & discretion
CHAUFFEURS PROVIDE DIFFERENT TYPES OF SERVICES TO DRIVERS
In addition, chauffeurs offer an array of professional services which a driver would not undertake, including:
- Celebrations
- Diplomatic Services
- As Directed Hire
- Chauffeur Tours
- Financial Roadshows
- Business Meetings
- Corporate Hospitality & PR Events
- Weddings
TRAINING, TRAINING, TRAINING
Although chauffeurs and drivers share the requirement of holding a PCO license for both themselves and their vehicles – A driver may not have any further training at all. Here are some of the differences found in a chauffeurs’ training:
- Customer safety
- Advanced knowledge of the laws and road regulations
- Traffic issues
- Advanced driving
- Specialist knowledge of hotels, landmarks and other city attractions
- Specialist knowledge of ongoing events
- Car etiquette – Opening doors, entering and leaving the car
- Security awareness
- Driver etiquette
- Geography of cities
- Positive attitude and approach
HOW WOULD YOU LIKE TO BE MET AT THE AIRPORT?
To bring this to life we thought we would show you what happens when you are met by an Adeniran chauffeur at the airport.
A chauffeur will always be early. You will not have to wait for him. Your chauffeur will send you an SMS advising you exactly where he is waiting for you in the arrivals hall. He may offer you your favourite beverage on arrival.
On meeting your chauffeur – he or she will be wearing a dark suit and tie, and will be holding an electronic name-board – so he’ll never be hard to find. The chauffeur will not ask you to pay for parking or ask you to find change for the parking machine.
Your chauffeur will carry all your luggage and pack the boot. He or she will open and close the car doors when you enter/exit the vehicle.
You’ll have a choice of music / entertainment and will be offered sanitising hand wipes / gel, bottled water, newspapers and treats.
As you leave the vehicle your chauffeur will do a sweep of the car, including under the seat and in the boot, to ensure you have not left your mobile phone or glasses or any other personal belongings.
CONCLUSION
All drivers are not chauffeurs. All chauffeurs are great drivers. A chauffeur has a fine blend of personal and professional qualities which make them ideally suited to cater for their exacting clientele. Their vehicle will be outstanding, as will their personal appearance. A chauffeur does much more than turn the steering wheel in the right direction. A chauffeur’s people skills are every bit the match of their driving skills. The journey is as important as the destination.